This document constitutes a Reseller Agreement (“Agreement”) as an understanding made and agreed upon by and between the First Party, PT. REGISTRASI NEVA ANGKASA as the Registrar, and the Second Party, namely you as the Reseller.

Both parties herein are collectively referred to in this Agreement as the “Parties,” and individually as a “Party.”

The Parties agree to establish a business relationship in the form of a partnership, in which the Reseller will act as the party marketing and reselling the products and services owned by RNA. This Reseller Agreement (“Agreement”) shall become valid and effective on the date you electronically agree to the terms as a reseller, subject to all the terms and conditions set forth below:

DEFINITIONS
1. “RDASH” means the platform used by the Reseller to manage services provided by RNA.
2. “Account Balance” refers to the funds that must be maintained by the Reseller to perform transactions, as shown on RDASH.
3. “Business Day” refers to weekdays, excluding Saturdays, Sundays, and National Holidays.
4. “ccTLDs” means country code top-level domains for each country (e.g., .id for Indonesia).
5. “Confidential Information” means all data and information including, but not limited to, web applications, computer software, databases, protocols, system views, invoices, documentation, APIs provided by RNA to the Reseller under this agreement, whether written, transmitted, or verbal via the website.
6. “Currency” refers to the Indonesian Rupiah (IDR) used by RNA to transact with Indonesian domain resellers.
7. "Foreign Currency" refers to any currency other than IDR (Indonesian Rupiah) that is used for transactions between RNA and Resellers domiciled outside the territory of the Republic of Indonesia. For foreign Resellers, RNA uses USD (United States Dollar) as the standard currency for payments. All administrative fees, conversion charges, taxes, and international banking fees related to the use of USD shall be the responsibility of the foreign Reseller, unless otherwise specified by RNA. Exchange rate changes and payment policy adjustments will follow RNA’s regulations and applicable laws, and any changes will be communicated through RNA’s official channels.
8. “Registrar” means PT Registrasi Neva Angkasa as an accredited registrar of PANDI.
9. “Registry” is the organization responsible for the general administration of a top-level domain.
10. “Reseller Program” is an RNA program enabling a person or organization to resell RNA products and services.
11. “Registrant” refers to the individual or company registering a domain name through the Reseller.
12. “CA (Certificate Authority)” is an entity that issues digital certificates used for securing online communications.
SCOPE
1. RNA is an accredited registrar of PANDI, responsible for processing domain registrations, renewals, and transfers, using RNA’s credentials within WHOIS information.
2. The Reseller provides registration services and manages all technical, support, and administrative matters related to domain services.
RIGHTS AND OBLIGATIONS OF THE FIRST PARTY AS REGISTRAR
1. The Registrar has the right to update the contents of this Reseller Agreement from time to time according to regulatory developments, changes in technical policy, or internal adjustments, with notice to the Reseller via registered email, partner management system (such as RDASH), or other media determined by the Registrar.
2. The Registrar has the right to suspend or temporarily terminate domain name services if copyright, trademark, or other legal violations are indicated, or if the domain name is used in activities suspected of violating applicable laws and regulations.
3. The Registrar has the right to reject service requests and/or delay domain activation processes when the Registrant’s supporting documents are incomplete or invalid, as determined by PANDI’s policies or the Registrar’s internal policies.
4. The Registrar is not responsible for the content, accuracy, reliability, or legality of content published by third parties using domain name services, including Registrant websites, and does not endorse or approve such content.
5. The Registrar may record, document, and audit Reseller activities, especially for legal compliance, PANDI standards, or at the request of legal authorities.
6. The Registrar may refuse or delay domain name registration services if the domain is listed on a government watchlist, such as the TrustPositif+ list of the Ministry of Communication and Information (Kominfo).
OBLIGATIONS OF REGISTRAR
1. The Registrar must provide Reseller access to the latest version of this Reseller Agreement and notify them of any substantive changes through proper communication channels (email, RDASH, etc.).
2. The Registrar is required to perform domain name registrations in accordance with Indonesian Internet Domain Name Management (PANDI) policies, including PANDI Domain Name Registration Policies.
3. The Registrar must verify the Registrant’s email address by an automatic or manual verification system and validate the required documents for domain names that require document submission based on extension classification (.id or others).
4. The Registrar must notify the Reseller if a report of intellectual property infringement is submitted (e.g., trademarks or copyrights) related to domains registered through the Reseller. Further actions will follow domain dispute policies set by PANDI.
5. The Registrar must forward information to the Reseller’s contact when a Registrant contacts the Registrar directly about matters that should be handled by the Reseller (admin, technical, or payment).
6. The Registrar is not liable for any legal impact, losses, or other consequences caused by a court, arbitration, or other authority’s decision concerning a domain’s activation, suspension, cancellation, or delay. In this matter, the Registrar holds the Registry (PANDI) harmless for all legal responsibility and loss.
7. The Registrar has no obligation to guarantee the operation of registered domain services if the domain appears on the TrustPositif+ or other blacklists issued by the Indonesian government or other authorities.
RIGHTS AND OBLIGATIONS OF THE SECOND PARTY AS RESELLER RIGHTS OF THE RESELLER
1. The Reseller has the right to offer and resell services for domain registration, renewal, transfer, restoration, and management provided by RNA to third parties (Registrant/Customer), in accordance with this Agreement.
2. The Reseller is entitled to access RNA’s designated platform or system to manage their customers’ domain names, including registration, renewal, transfer, DNS management, forwarding, and WHOIS.
3. The Reseller may set the resale price for customers, provided it does not breach the minimum pricing provisions or official promotions of RNA.
4. The Reseller may manage after-sales service and billing directly with customers, including payment policies and technical support.
5. The Reseller may develop internal policies regarding domain registration for their customers, as long as such policies do not violate applicable law and are consistent with this Agreement and RNA policies.
6. The Reseller, upon authorization by the Registrant, has the right to undertake administrative actions on managed domain names, including name server changes, DNSSEC activation, or Auth Code requests.
7. The Reseller is entitled to receive periodic technical, policy, price, or service updates from RNA to support services to customers.
OBLIGATIONS OF THE RESELLER
1. The Reseller must maintain the confidentiality and security of personal data collected from customer domain registrations, and may not process, use, or sell such data in any form without written consent from the Registrant and/or RNA, except where otherwise required by law.
2. The Reseller must take reasonable security steps to protect customer data from leaks, modification, misuse, loss, unauthorized access, or destruction.
3. The Reseller is prohibited from making changes to contact information, technical configurations, or other domain-related data without the Registrant’s explicit consent.
4. The Reseller acknowledges and respects that all domains registered through RNA services are fully owned by the Registrant as the rightful party, and the Reseller does not hold ownership rights.
5. The Reseller may not display or use the “PANDI Accredited Registrar” logo or claim accreditation by PANDI by any means.
6. The Reseller must comply with any information cooperation or documentation requests from the Registrar if an investigation or law enforcement request occurs.
7. The Reseller must prepare and implement a domain registration policy in compliance with this Agreement, the Registrar’s policies, Registry (PANDI) policies, and applicable laws.
8. The Reseller may not process or provide domain registration services for sites, entities, or individuals engaging in or planning illegal activities, including but not limited to phishing, fraud, malware distribution, illegal content, intellectual property infringement, hate speech, or other legal violations.
9. The Reseller is fully responsible for providing after-sales service to customers, covering technical support and billing, and must ensure service experience meets the standards of the resold services.
10. The Reseller must compensate and indemnify the Registrar (including employees and customers) for losses, costs, legal liabilities, lawsuits, or claims arising from the acts or omissions of the Reseller or its customers, including but not limited to legal violations, content violations, or misuse of services.
11. The Reseller is responsible for any system damage, service disruption, or risks to the Registrar’s security and operations directly or indirectly caused by illegal activity or violations by the Reseller or their customers.
12. The Reseller hereby releases the Registry (PANDI) from all risks, losses, or legal claims arising from delays, rejections, cancellations, or actions taken by the Registry after official court, arbitration, or authority orders in accordance with binding legal provisions.
13. The Reseller declares willingness to take full responsibility for all activities related to domain name services, including but not limited to:
  1. Registration, renewal, transfer, restoration, deletion, and suspension.
  2. Name server and child name server management.
  3. Domain forwarding setup and management.
  4. DNS and DNSSEC configuration.
  5. Managing domain contact information (Registrant, admin, technical, billing).
  6. Providing and managing Auth Code or EPP code.
  7. Activation and management of theft protection features.
  8. Verifying domain status by regulator/registrar rules.
  9. WHOIS protection management if available.
DOMAIN NAME TERMS AND REGULATORY COMPLIANCE
1. Presence and Responsibility of the Reseller:
  1. If the Reseller cannot be contacted by the Registrant for the purposes of managing and renewing a domain name, the Registrar will attempt to reach out to the Reseller via official communication channels.
  2. If, within 7 (seven) calendar days or 7 x 24 hours from the time of attempted communication, the Reseller does not respond, the Registrar has the right to unilaterally transfer the relevant domain name to another Reseller appointed by the Registrar, to ensure that the Registrant can continue to manage and renew their domain effectively.
  3. This is subject to the condition that the Registrant must validate using the registrant’s email stated in the WHOIS information and provide the EPP/auth code.code.
  4. The Registrar reserves the right to request and validate supporting evidence to strengthen ownership of the service. Such supporting evidence includes:
    - Domain purchase invoice;
    - Proof of invoice transfer;
    - Domain activation email.
2. WHOIS Verification and Validation by the Registrant
  The Registrant is required to complete validation through the official email address listed in the WHOIS data and is responsible for providing the domain authorization code (EPP/Auth Code) as part of the management and security process for the domain name.
3. Compliance with Registry Regulations
  1. Both the Reseller and the Registrant must comply with all regulations, technical standards, and operational policies set by the relevant Registry, including but not limited to:
    - Indonesia Domain Name Registration Guidelines (.id) as stated on the official PANDI website: https://pandi.id/regulasi/
    - ICANN policies applicable to generic top-level domains (gTLDs)
    - Other international registrar policies applied by RNA as the Registrar
4. Prohibition of Domain Name Use for Illegal Activities
  1. Registrants are not permitted to use domain names registered through RNA for any illegal activities, activities contrary to the law, or activities detrimental to public interest, including but not limited to:
    1. Gambling
    2. Pornography and sexual exploitation
    3. Phishing and identity fraud
    4. Distribution of illegal drugs
    5. Financial or social fraud
    6. Distribution of malware, viruses, or malicious software
    7. Sending spam or malicious emails
    8. Spreading false news (hoaxes) or disinformation
    9. Copyright or intellectual property infringement
    10. Inappropriate, misleading, or morally damaging content.
  2. RNA reserves the right to suspend or delete any domain proven to be used for such purposes without any obligation to provide compensation.
5. Reseller Compliance with Laws and Policies
  The Reseller guarantees that every registration, renewal, or management transaction of a domain name facilitated through the RNA system has been and will always be subject to and in compliance with:
  - PANDI Registration Guidelines
  - ICANN policies for gTLD and New gTLD
  - Other technical terms and internal policies set by the Registrar.
  The Reseller is required to actively comply with all applicable national laws, as well as policies established by the Registry, ICANN, and RNA, including local and international regulations regarding domain name services.
6. Domain Name Ownership Dispute Resolution
  In the event of a dispute regarding the ownership of a domain name, resolution will follow the Indonesian Domain Name Dispute Resolution Procedure (PPND) set by PANDI and refer to the Uniform Domain Name Dispute Resolution Policy (UDRP).
7. Authority in Domain Name Handling
  RNA, as Registrar, holds the right to withhold, transfer, or delete any domain name if:
  1. Officially requested by the Registry;
  2. Ordered by a Court or other law enforcement authority; or
  3. Necessary for compliance with legal policies and public protection.
8. Responsibility for Violations by Customers
  1. The Registrant is responsible for their registered domain;
  2. The Reseller bears full responsibility for any violations committed by their customers (end-users), including but not limited to:
    - Use of false data during registration
    - Registration of a domain name that infringes or imitates another party's trademark without permission
    - Violations of the law or Registry and ICANN policies.
  3. The Registrar reserves the right to suspend or delete domains and/or suspend the Reseller’s access in the event of serious violations.
9. Prohibition on Misleading Domain Name Registration
  Resellers are prohibited from registering domain names that are identical to, similar to, or misleadingly resemble the official trademarks of the Registrar (RNA), or which may create the impression that the Reseller is part of RNA or its affiliates, without written permission from RNA as Registrar.
SERVICE PRICING AND PAYMENT TERMS
1. All information and detailed pricing for domain registration, renewal, and additional domain-related services are available and can be viewed transparently on the official RNA.id website under the Domain Pricing section.
2. Domain restoration is the process of reactivating a domain name that has expired and entered the redemption grace period as determined by the Registry, prior to permanent deletion.
3. Fees for domain restoration services vary depending on the type of domain extension (gTLD or ccTLD) involved. In general, the restoration fee is set at a minimum of 400% (four hundred percent) of the standard domain renewal price, unless otherwise stipulated by the latest policies of the relevant Registry.
4. If the Reseller or Customer requires further information regarding the restoration fee for a specific domain, it is recommended to immediately contact the RNA Customer Support Team via official channels (support ticket, email, or other contacts).
5. RNA, as Registrar, reserves the right to change the prices for domain services and/or restoration fees at any time based on internal policy or changes from the Registry, by giving prior notice to the Reseller via official communication channels or updates to the “Domain Pricing” page.
DEPOSIT AND TAX TERMS
1. Any deposit made by the Reseller to the account balance registered in the Registrar’s system is final and cannot be refunded in any form, including but not limited to cash refund, transfer of funds to another account, or other types of compensation, unless otherwise stipulated in writing by the Registrar.
2. Every deposit transaction made by the Reseller will be subject to Value Added Tax (VAT) at a rate of 11% (eleven percent) in accordance with the applicable tax regulations within the jurisdiction of the Republic of Indonesia. The VAT amount will be calculated and automatically added to the total deposit amount at the time the transaction is made.
3. By making a deposit, the Reseller is deemed to have understood and agreed that the deposited funds may only be used for transactions for services available within the Registrar’s system, and are subject to the applicable balance usage policies.
4. The Registrar reserves the right to reject, cancel, or suspend deposit processes suspected to be part of illegal activities or inconsistent with internal policies, as well as to report to the authorities if necessary.
PERSONAL DATA PROTECTION AND PRIVACY POLICY
1. RNA, as Registrar, highly values the privacy of domain resellers, as personal information is highly sensitive and must not be disclosed to anyone; further explanations regarding the privacy policy are available on the Privacy Policy page.
2. By using the Reseller Domain services provided by PT Registrasi Neva Angkasa (RNA), the Reseller declares that they have read, understood, and agreed to comply with the provisions regarding Personal Data Protection as stipulated in this Agreement and other privacy policies established by RNA as Registrar.
3. The Registrar respects the privacy of every user and Reseller and is committed to protecting personal data in accordance with the provisions of Law No. 27 of 2022 on Personal Data Protection (UU PDP), as well as other laws and regulations applicable in the Republic of Indonesia.
4. The Registrar may collect personal data from Resellers for the purposes of providing and managing services. The data collected may include, but is not limited to:
  1. Full name and account owner’s identity;
  2. Contact information such as email address and phone number;
  3. Demographic information and transaction activity (including financial data);
  4. Service usage history, support tickets, and other communications;
  5. Other relevant information for service quality improvement.
5. The collection of personal data is carried out solely for legitimate purposes, namely:
  1. Provision and management of domain registration and management services;
  2. User verification;
  3. Service payment processing;
  4. Maintaining system access security and service integrity;
  5. Fulfilling legal obligations to authorized authorities.
6. Personal information collected will be stored for as long as necessary to:
  1. Provide services to the Reseller and Customers;
  2. Meet administrative and legal requirements;
  3. Maintain lawful records and audits of service usage.
7. The Registrar implements reasonable technical and administrative security measures to protect personal data from unauthorized access, misuse, disturbance, manipulation, or unauthorized disclosure.
8. Information that may be disclosed is limited to:
  1. WHOIS information in accordance with the domain registration rules;
  2. Minimum technical information required by the domain provider (registry/provider);
  3. Information required by law or by a valid court order.
9. The Reseller has the right to access, update, correct, or delete personal information stored by the Registrar.
10. Requests for deletion or modification of personal data must be made through the official ticketing system using the registered Reseller account and are subject to validation and written approval from the Registrar. The Registrar reserves the right to refuse requests that are incomplete or do not comply with legal requirements.
11. The Registrar has the right to update, amend, or revise the personal data protection policy from time to time. Any changes will be communicated via the service system or other means determined by the Registrar.
12. The continued use of services by the Reseller after revision or updates to this policy shall be deemed as agreement and acceptance of the latest version of the applicable privacy policy.
13. The Reseller is obliged to maintain the confidentiality of all personal data of end-users and is prohibited from using, distributing, or exploiting such data for commercial, marketing, or other purposes without the written consent of the relevant customer and/or Registrar.
14. All Reseller access to the Registrar’s system is limited and subject to the internal authorization system determined by the Registrar. Violations such as system manipulation, unauthorized access, data scraping, reverse engineering, or interventions beyond the permitted scope will be considered legal violations and may subject the Reseller to civil, criminal, and/or administrative sanctions.
15. The Registrar is not responsible for loss, leakage, or misuse of personal data resulting from the negligence, illegal acts, or omissions of the Reseller.
16. The Reseller is obliged to comply with all aspects of the law, including but not limited to the Personal Data Protection Law, as well as the RNA (Registrar) privacy policy that applies from time to time.
17. The Reseller is strictly prohibited from selling, distributing, lending, transferring, or using a customer’s (end-user’s) personal data in any form without the written consent of the relevant customer and the Registrar.
18. Violations of these provisions will be subject to administrative sanctions up to partnership termination, and may lead to legal actions in accordance with applicable laws and regulations.
VALIDITY OF DOCUMENTS AND INFORMATION
1. The Reseller is required to provide valid and legitimate personal data, identification documents, and company legal documents for verification purposes in accordance with applicable laws and regulations.
2. The Registrar has the right to suspend or refuse service provision if any discrepancies are found in the data, or if there is a suspicion of the use of false or fictitious identities by the Reseller or End Client.
3. All information, documents, and other data received by the Registrar shall be treated as valid and legitimate unless proven otherwise by means recognized under law.
SERVICE SUSPENSION AND TERMINATION
1. Temporary Service Suspension
  1. The Registrar has the right to temporarily suspend services to the Reseller if there is evidence or strong indication of a violation of the provisions in this Agreement, Registry regulations (PANDI/ICANN), or in the event of late payments in accordance with the domain lifecycle.
  2. The Reseller’s account may be subject to temporary suspension if, based on internal assessment and/or evidence obtained by the Registrar, indications of a violation of this Reseller Agreement are found.
  3. Within a maximum of 1 x 24 hours after notification of the suspension, the Registrar will provide a written explanation to the Reseller regarding the reason for the suspension, including a description of the violation indicated.
  4. Upon receipt of such notice along with the reason and explanation of the violation, the Registrar and Reseller may engage in deliberation or official communication to resolve the issue and seek a mutual agreement.
  5. Any agreement reached between the Registrar and Reseller as a result of such discussions may be in the form of:
    - Revocation of the suspension status (normalization of the Reseller account); or
    - Setting the suspension as permanent for a certain period, or until specific requirements are met.
  6. Revocation of the suspension status may only be performed if the Reseller fulfills the following conditions:
    - Expresses a written commitment to comply with all the provisions in this Reseller Agreement; and
    - Does not repeat the same violation or commit any other violations of the terms in this Agreement.
2. Unilateral Termination by Registrar
  The Registrar is entitled to unilaterally terminate this Agreement by written notice to the Reseller, if:
  1. The Reseller is proven to have violated regulations or policies stipulated by ICANN, PANDI, or other relevant authorities governing domain name services;
  2. The Reseller is proven or legally implicated in fraudulent activities, data falsification, criminal acts, money laundering, or other illegal activities contrary to the prevailing laws in the Republic of Indonesia or relevant international jurisdictions.
3. Post-Termination Obligations
  In the event of Agreement termination, the Reseller shall:
  1. Remove all promotional materials, printed or digital media, or any other forms that use the Registrar's name, logo, trademark, slogan, or other Registrar attributes;
  2. No longer act on behalf of or represent the Registrar in any form following the effective date of such termination.
4. Legal and Administrative Consequences
  Termination of the Agreement based on this section does not release the Reseller from any legal or administrative responsibilities for violations committed during the term of the Agreement, and the Registrar reserves the right to pursue legal action for any losses incurred.
SERVICE TERMS
1. SSL CERTIFICATES
  1. RNA.id does not provide after-sales service for Secure Socket Layer (SSL) Certificates purchased through the RDASH platform. For technical support needs, including configuration, validation, activation, and others, Resellers or Customers may contact the vendor directly via the following links:
    Digicert: https://www.digicert.com/support
    Sectigo: https://www.sectigo.com/support
  2. Refund requests for SSL Certificate purchases may only be made within a maximum of 20 (twenty) calendar days from the order date. Refunds will automatically be credited to the Reseller’s account balance.
  3. Refunds only apply to SSL Certificates issued by Sectigo and Digicert.
  4. No refunds are provided for SSL Certificates issued by GlobalSign.
  5. If the SSL Certificate has been paid for, but the Reseller or Customer does not complete configuration, validation, and/or activation within 20 (twenty) days from the order date, the SSL Certificate will be automatically cancelled and refunds for any reason will not be available.
  6. The Registrar is not responsible for any condition, technical issue, failure, or loss of any kind occurring to SSL Certificates already used by the Reseller or by the Reseller’s Customers.
  7. All SSL Certificates are fully subject to the legal terms and policies of each vendor, as listed at:
    Sectigo Legal: https://www.sectigo.com/legal-repository
    Digicert Legal: https://www.digicert.com/legal-repository
  8. The Reseller is entitled to file warranty claims directly with the issuing Vendor for the SSL Certificate, in accordance with the instructions and policies of each CA. The Registrar does not participate in the warranty claim process, unless specified in writing.
  9. The Reseller understands and agrees that the SSL Certificate services provided by RNA.id come from third parties (“CA”), including but not limited to Sectigo Limited and Digicert, Inc., which license these services to RNA.id for resale.
  10. The Reseller is responsible for ensuring that any use of SSL Certificate services by end customers is subject to the terms and conditions of each Vendor.
  11. If the Reseller resells SSL Certificate services to other parties (end-users), the Reseller is required to create a written agreement that legally binds the end customer to comply with the same terms as those applicable between RNA.id and the Vendor.
  12. The Registrar is not responsible for any changes to terms, technical policies, or pricing implemented by the Vendor. The legal terms or links of the Vendor may be updated at any time by the Vendor without prior notice to the Reseller or Registrar.
2. JURISDICTIONAL COMPLIANCE
  1. The Reseller is fully responsible for its operational reach in the country or jurisdiction where it operates, including but not limited to obtaining business licenses, permits, authorizations, or local distribution licenses as may be required by local law.
  2. PT Registrasi Neva Angkasa bears no responsibility for legal restrictions, regulatory classifications, or distribution provisions for domain services that apply outside the territory of the Republic of Indonesia. The Reseller is obliged to ensure that its operations and use of the services do not violate any local regulations.
3. FORCE MAJEURE
  1. Force Majeure refers to any event or condition beyond the control of the Parties that results in the hindrance or non-fulfillment of all or part of this agreement, and which could not be foreseen or prevented by the affected Party.
  2. Force Majeure events as referred to above include but are not limited to:
    - Natural disasters (such as earthquakes, floods, tsunamis, hurricanes, or large fires)
    - Epidemics or pandemics
    - War, riots, civil commotion, sabotage, terrorism, or acts of an enemy state
    - General strikes, embargoes, or government prohibitions
    - Disruption of global communication systems, electricity, internet networks, or technical disturbances to third-party infrastructure beyond the direct control of the Parties
    - Changes to statutory regulations which directly impact the implementation of this Agreement.
  3. The Party experiencing Force Majeure must notify the other Party in writing no later than 7 (seven) calendar days from the occurrence of such Force Majeure event, accompanied by appropriate evidence and explanation.
  4. During the period of Force Majeure, each Party is released from the obligation to perform affected duties, provided that performance is rendered impossible by such event.
  5. If the Force Majeure event continues for more than 30 (thirty) consecutive calendar days and prevents fulfillment of this Agreement’s fundamental obligations, the Parties may discuss the continuation of the cooperation, including possible amendment, suspension, or amicable termination of this Agreement.
  6. This provision does not release either Party from the obligation to pay or settle any liabilities incurred before the Force Majeure event, unless otherwise mutually agreed by the Parties.
4. SYSTEM MAINTENANCE AND TECHNICAL UPDATES
  1. PT Registrasi Neva Angkasa reserves the right to perform regular system maintenance, updates to application programming interfaces (APIs), service panels, or other systems, which may result in temporary service interruptions (downtime).
  2. PT Registrasi Neva Angkasa is obliged to provide notice to the Reseller no later than 24 (twenty-four) hours prior to the scheduled maintenance activities through official communication channels.
  3. The Reseller agrees that during periods of maintenance or system updates, no automatic right to compensation may be claimed from PT Registrasi Neva Angkasa for service disruptions, unless it can be proven that such disruptions were caused by gross negligence or willful default on the part of PT Registrasi Neva Angkasa.
  4. PT Registrasi Neva Angkasa will record and store data including transaction logs, IP address activities, API requests, and service access URLs by the Second Party for audit purposes, internal investigation, and system security.
  5. Such data will be stored for a minimum of 60 days and may be disclosed if officially requested by legal authorities, supervisory agencies, regulators, or if there is strong suspicion of a violation of law and/or agreement terms.
5. SYSTEM MONITORING AND AUDIT
  1. The Reseller hereby consents to the monitoring of account activities and system traffic while using the platform owned by PT Registrasi Neva Angkasa, as part of internal compliance and system security controls.
  2. PT Registrasi Neva Angkasa reserves the right to conduct technical, administrative, and legal audits of Reseller activities at any time to ensure compliance with the provisions of this Agreement, PT Registrasi Neva Angkasa’s policies, and applicable laws.
  3. If significant violations are discovered during the audit process, PT Registrasi Neva Angkasa is entitled to take preventive measures as appropriate, including but not limited to freezing the Reseller’s account, suspending the domain, and/or reporting to the relevant authorities; such actions may be taken without prior notice if deemed urgent.
  4. During the audit and/or investigation process, the Reseller is obliged to:
    1. Provide access to data, logs, and supporting documents as reasonably requested by the First Party;
    2. Be cooperative and responsive to all requests for additional information, clarifications, or necessary corrective actions.
6. PROHIBITION OF ILLEGAL ACTIVITIES
  The Reseller is prohibited from using the PT Registrasi Neva Angkasa domain services in activities that may constitute, but are not limited to, money laundering offenses, terrorism financing, illicit funding, violation of international sanctions, and other criminal activities as set forth under applicable Indonesian and relevant international law.
7. PREVENTION OF SERVICE ABUSE
  1. If there are indications of activities as referred to in item 5, PT Registrasi Neva Angkasa has the right to:
    - Conduct internal investigations;
    - Temporarily or permanently freeze or suspend the Reseller’s account;
    - Report to the relevant authorities such as the Indonesian Financial Transaction Reports and Analysis Center (PPATK), the Police, the Ministry of Communication and Information Technology (Kominfo), and/or other relevant institutions.
  2. The freezing process can be carried out without prior notice if deemed urgent to prevent further risk of loss.
8. LIMITATION OF LIABILITY
  1. The Reseller hereby states that PT Registrasi Neva Angkasa is released from all forms of claims, lawsuits, legal demands, or losses for reporting actions taken by PT Registrasi Neva Angkasa in order to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, provided that such actions are taken in accordance with applicable law and regulations.
  2. PT Registrasi Neva Angkasa is not liable for any indirect loss, special damages, incidental damages, consequential damages, or punitive damages arising in connection with the implementation of this Agreement and/or use of PT Registrasi Neva Angkasa’s services by the Reseller or the Reseller’s end customers.
  3. Such losses as referred to above include but are not limited to:
    1. Loss of business profit;
    2. Loss of income or potential income;
    3. Loss of data, information, or files stored or processed within PT Registrasi Neva Angkasa’s services;
    4. Loss of reputation or goodwill;
    5. Operational disruptions or software and/or third-party system damage resulting from use of the services.
  4. This limitation of liability applies regardless of whether PT Registrasi Neva Angkasa was previously advised of the possibility of such losses.
  5. PT Registrasi Neva Angkasa is not liable for any loss or claims arising from:
    1. Errors or negligence by the Reseller in using the services;
    2. Actions, negligence, or service disruptions by third parties (including registries, infrastructure providers, and other vendors);
    3. Force majeure or events beyond the reasonable control of PT Registrasi Neva Angkasa, including but not limited to system disruptions, natural disasters, or global network issues.
  6. If, for legal reasons, any provision in this limitation of liability clause is declared invalid or unenforceable, the Parties agree that the maximum liability of RNA for any claim arising from this Agreement shall be limited solely to the refund of the relevant domain registration fee, excluding renewal or any other additional fees.
  7. RNA is under no obligation to provide any additional compensation, including fines, penalties, or replacement value exceeding the transaction value for any particular domain.
  8. This clause shall remain in effect even if this Agreement is terminated, cancelled, or not renewed.
9. SANCTIONS AND INDEMNIFICATION
  1. If the Reseller is proven to have committed violations of essential provisions of this Agreement, including but not limited to violations involving branding or official labeling, misuse of access rights to the PT Registrasi Neva Angkasa system, involvement in fraudulent activities, dissemination of spam, false information (hoaxes), or other illegal activities, the Registrar shall have the right, at its own discretion and without prior notice, to take the following actions:
    1. Temporarily disable the Reseller’s access to their account and the Registrar’s service system until the matter is resolved fairly and completely;
    2. Unilaterally terminate the partnership agreement with the Reseller;
    3. Withhold the Reseller’s account balance, active services, and other access rights until there is a legal settlement or the official result of mediation between the parties.
  2. The Reseller shall be fully responsible for any losses, whether direct or indirect, incurred by PT Registrasi Neva Angkasa as a result of violations, negligence, or unlawful acts committed by the Reseller or the Reseller’s end users (clients).
  3. The Reseller agrees to defend, indemnify, and hold harmless PT Registrasi Neva Angkasa and its affiliates, partners, directors, employees, and representatives from any form of legal claims, demands, damages, costs, fines, or other expenses arising out of violations of the provisions of this Agreement, including but not limited to unauthorized or improper use of PT Registrasi Neva Angkasa services, violations of applicable laws or regulations of the Republic of Indonesia, or policies of the Registry.
  4. The Reseller is obliged to compensate for all costs incurred as a result of such violations, such as reasonable legal process fees (including attorney fees), costs of repairing or restoring damaged systems, damage to the business reputation of PT Registrasi Neva Angkasa, and losses incurred by third parties as a result of the Reseller’s actions.
CONFIDENTIALITY TERMS
1. "Confidential Information" means all data, documents, technical or non-technical information, access codes, systems, transaction records, business strategies, contracts, marketing materials, customer information, system technical information, financial information, and any other confidential information, whether disclosed in writing, orally, electronically, or in any other form, by PT Registrasi Neva Angkasa to the Reseller or vice versa in connection with the implementation of this Agreement.
2. The Reseller is obliged to maintain the confidentiality of all Confidential Information received from PT Registrasi Neva Angkasa throughout the term of the Agreement and after the Agreement has ended or is terminated. The Reseller is not permitted to disclose, duplicate, publish, or leak the Confidential Information to any other party without written consent from PT Registrasi Neva Angkasa and may only use the Confidential Information for purposes expressly stated in this Agreement.
3. The confidentiality obligations referred to in this Article do not apply to information that:
  1. Was already publicly available before being disclosed by either Party;
  2. Was lawfully received from a third party not bound by confidentiality obligations;
  3. Is required to be disclosed under applicable law, court order, or regulation from a competent government authority.
4. If the Reseller breaches the confidentiality obligation as regulated in this Article, the Reseller is responsible for all losses suffered by PT Registrasi Neva Angkasa, including but not limited to material losses, reputational harm, and legal costs and other expenses arising from such breach.
5. Upon the expiration of this Agreement, or at the request of PT Registrasi Neva Angkasa at any time, the Reseller must promptly return or destroy all documents or other materials containing Confidential Information, whether in physical or digital form, and provide written confirmation that such action has been duly completed.
DISPUTE RESOLUTION AND LEGAL DOMICILE
1. This Agreement is made, interpreted, and executed in accordance with the laws applicable within the jurisdiction of the Republic of Indonesia.
2. Any dispute, disagreement, or conflict arising between the Parties in relation to the implementation, interpretation, or violation of any provision of this Agreement shall first be resolved through deliberation to reach mutual consensus within no more than 60 (sixty) calendar days from the date either Party provides written notice of the dispute.
3. If settlement through deliberation is not achieved within such period, the Parties agree to resolve the dispute through the applicable legal process, and in this case, choose a fixed and irrevocable legal domicile at the South Jakarta District Court.
4. The selection of legal domicile as referred to in this article is final and binding on the Parties, and excludes the application of other general legal domiciles that might be applicable under the provisions of the Indonesian Civil Procedure Code.
AMENDMENT OF AGREEMENT TERMS
1. PT Registrasi Neva Angkasa reserves the right to make changes, additions, or reductions to the content of this Reseller Agreement, in part or in whole, in accordance with internal policy or adjustments to laws, regulations, or policies from related partners (such as the Registry and other third parties).
2. Any amendment to this Agreement will be notified to the Reseller no later than 30 (thirty) calendar days before the effective date of such amendment.
3. Notification of amendments shall be made in writing to the Reseller’s official email address registered in the system and/or via other official communication channels determined by PT Registrasi Neva Angkasa.
4. The Reseller shall be deemed to have agreed to and be bound by the amended provisions of this Agreement if continuing to use PT Registrasi Neva Angkasa’s services after the effective date of the amendment.
5. If the Reseller does not agree to the enforced amendment, the Reseller has the right to terminate the cooperation by submitting a written request to PT Registrasi Neva Angkasa before the effective date of the amendment. Such termination does not release the Reseller from any outstanding obligations to PT Registrasi Neva Angkasa.
CLOSING PROVISIONS
1. This Agreement constitutes the entire agreement between PT Registrasi Neva Angkasa and the Reseller. Should any part of this agreement be later declared invalid or in conflict with the law, the remainder of the agreement shall remain valid and binding.
2. This Agreement is made in electronic form and remains legally valid. By providing digital consent or using the Reseller account, the Reseller is deemed to have read, understood, and officially accepted all contents of this agreement.
3. This Agreement becomes effective on the date of electronic acceptance by the Reseller and shall remain in effect as long as the Reseller is registered as an active reseller, until terminated or expired in accordance with the provisions of this agreement.

RESELLER AGREEMENT REGISTRASI NEVA ANGKASA